How do we help our people understand their role in addressing healthcare capacity challenges?
The healthcare sector’s struggle with capacity shortages is unfortunately nothing new. Many hospitals face the challenge of helping as many patients as quickly as possible, without increasing the pressure on staff. The Elisabeth-TweeSteden Hospital (ETZ) is an example of this issue. We assisted ETZ’s healthcare professionals in gaining better control over their roles within the capacity management challenge in a playful manner.
Given the overburdened nature of the healthcare sector, the time of healthcare professionals is precious. The intervention needed to make a significant impact without consuming too much time. Our task was to encapsulate the complexity of integral capacity management in a game that makes healthcare professionals aware of their role in this major challenge.
Working closely with ETZ, we translated the hospital context, admission, and discharge policies into a card game: BeddenBende. In this 20-minute game, each player is responsible for one department. The goal is to achieve the highest score by admitting and treating patients from the waiting list. If patients stay in the queue too long, they die. The game encourages thorough coordination and collaboration among colleagues and departments. The reflection cards within the game make players aware of how their attitudes and behaviors affect the efficient utilization of beds across the entire hospital.
BeddenBende has been a success: all healthcare professionals at ETZ have played the game, and the feedback was positive. As a bonus, BeddenBende has been made available to a wider audience, and over 40 Dutch healthcare institutions are now using the game to tackle the complexity of limited healthcare capacity.
Curious to find out how we’d tackle your challenge? Leave us a message and we’ll get in touch shortly!
Achtergrond: phD in Human Resource Management en Organizational Behavior. Master Arbeids- en Organisatiepsychologie
Mijn verborgen talent is… Sportgerelateerde vragen in een pubquiz beantwoorden.
Met dit nummer begint mijn weekend: Tash Sultana – Jungle
Als ik later groot ben dan… Heb ik een bedrijf dat mensen helpt om hun leven leuker te maken.
Ben je benieuwd hoe we met jouw vraagstuk aan de slag gaan? Laat een bericht achter. Je hoort snel van ons!
Lorem ipsum dolor sit amet, consectetur adipiscing elit. Ut elit tellus, luctus nec ullamcorper mattis, pulvinar dapibus leo.
